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TOPIC: Video not playing

Video not playing 1 year 10 months ago #6769

Hi There
Videos in ads are not playing - there is just a blank white pop up box instead. Any ideas what might be causing this?
here is the link to the relevant advert.
whatson-costablanca.com/index.php/events...-music-festival.html

Thank you in advance.
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Video not playing 1 year 10 months ago #6771

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Dear Customer,

Kindly send your site URL, Joomla admin username and password and FTP details to This email address is being protected from spambots. You need JavaScript enabled to view it. . So that we will check and fix the issue.

Thanks.
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