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TOPIC: Order Status is Start, but Payment is Completed

Order Status is Start, but Payment is Completed 1 month 1 day ago #7032

We are using PayPal as a gateway and have an order that was paid through PayPal (payment complete and we have the PayPal transaction ID), but the Order Status still says Start (and the ad is not yet published as a result). How do we determine what happened and how do we fix it?
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Order Status is Start, but Payment is Completed 1 month 19 hours ago #7033

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Kindly send your site URL, Joomla admin username and password and FTP details to This email address is being protected from spambots. You need JavaScript enabled to view it. . So that we will check and fix it.
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