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TOPIC: Order Status Definitions

Order Status Definitions 1 year 7 months ago #7022

Is there a resource that tells us the specific definitions of the Statuses that show in the Orders grid on the back-end (Start, Completed, Cancelled)?
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Order Status Definitions 1 year 7 months ago #7023

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Hi,

1) Order Started
Just order created and yet to pay through the payment gateway
2) Order completed
Order created by the user and the payment is completed through the payment gateway)
3) Order Cancelled
Order created and failed while making payment through payment gateway

Thanks
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Order Status Definitions 1 year 7 months ago #7024

3) Order Cancelled
Order created and failed while making payment through payment gateway
- how is "failed" defined? Is it based on time (like too much time elapsed from the order placement to the payment)? Or is it based on a return communication from the gateway? Or something else?
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Order Status Definitions 1 year 7 months ago #7028

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It is based on the Payment gateway that you are using. For example, 2CHECKOUTwill return status like FAILED, REFUNDED...

Thanks.
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